×

Warning

JUser: :_load: Unable to load user with ID: 193

Hedgehog Lane Overview

 Hedgehog Lane is a top party decor provider. We provide a wonderful 'one stop' service for weddings, busy parents and corporate clients.
 
Whether you are planning your dream wedding, an intimate cocktail party, a corporate event, that special birthday bash or an anniversary look no further
 
We create breathtaking themed party set ups for all your functions. Our attention to detail is often commented on and remains, together with client satisfaction, our ultimate priority.
 
Previously based in Johannesburg, we have relocated to Howick and now focus on the Midlands and Pietermaritzburg.

Celebrating 15 years in business

We celebrated 15 years in business recently. THANK YOU to all our amazing clients who return year after year and continue to use us to celebrate all your weddings, birthdays, baby showers and special occasions.

20-years-award.png

Quick Contact

Please give us as much info as you can about your function. date, time, address etc

Client Comments

Contact us now and avoid disappointment

Franchising Opportunity

Looking for a home based business?  Hedgehog Lane offers an exciting and rewarding home based business opportunity. Do enquire about our stunning party business packages we have available. Please send us an email for more information.

Shirley Homber

072 469 3638

shirley@hedgehoglane.co.za

About Hedgehog Lane

 Area of service:

Hedgehog Lane services Howick, Pietermaritzburg and The Midlands

Our office hours are 9h00 to 16h00

We are based in:

- Howick

Our contact details are:

www.hedgehoglane.co.za

Cell: 072 469 3638

email: info@hedgehoglane.co.za

Latest News

22 October 2017

Customer Care

Hedgehog Lane Policies

Terms and Conditions

Website terms and conditions of use

 

 

Website Terms and Conditions of Use Relating to www.hedgehoglane.co.za ;

These Terms and Conditions ("the Terms and Conditions") govern your ("the User") use of the Hedgehog Lane ("Provider") website located at the domain name www.hedgehoglane.co.za ("the Website"). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.

Electronic Communications

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

Delivery policy

Any complaints regarding the standard and quality of the product or products / services bought by consumers through the agents should be directed to the owner at This email address is being protected from spambots. You need JavaScript enabled to view it.

Export restriction

The offering on this website is available to South African clients and delivery addresses only, unless special arrangement is made before placing an order.

Responsibility

The Provider takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Updating of these Terms and Conditions

Provider reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights

Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs ("the Content"). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights ("the Owners"), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

Limited License to General Users

Provider grants to the User, subject to the further terms of these Terms and Conditions, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future Content for personal, non-commercial and information purposes only.

This Website and the Content may not be reproduced, duplicated, copied, resold, visited or otherwise exploited for any commercial purpose without the express prior written consent of Provider. The license does not allow the User to collect product or service listings, descriptions or other information displayed here, and does not allow any derivative use of this Website or the Content for the benefit of another merchant. The User may not frame nor use framing technologies to enclose the Provider Website or the Content nor any part thereof without the express written consent of Provider. Provider and the Owners do not offer products or services to minors. If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers in the Website.

Provider and the Owners, their affiliates or subsidiary reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Any unauthorized use terminates this license.

Limitation of liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an "as is" basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

Privacy: casual surfing

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. The Provider uses this information to determine use of the Website, and to improve content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Choice of Law

This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Johannesburg High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.

Contact Information / Domiciliary Citandi Et Executandi

This website is run by Hedgehog Lane based in Johannesburg, South Africa

If you have any questions, queries or wish to request permission to use any part of this website, please contact us at:

Hedgehog Lane

Email address
This email address is being protected from spambots. You need JavaScript enabled to view it.

A copy of the ECT Act is available at http://www.internet.org.za/ect_act.html

Cutlery, Crockery and Glasswear

 

 

Conditions of hire - Cutlery, Crockery and Glasswear

For the safety of our staff and also to adhere to health and hygiene law all items hired must be returned cleaned and not containing any food/liquid residue/sharp objects. A cleaning fee R180 per hour or part thereof will apply if returned dirty.

  • All hired items must be returned clean, dry, in good repair, properly packed or a cleaning fee will apply.
  • All food/beverage must be removed from items prior to pick up or return
  • If hired goods are collected by client, it MUST be returned on due date & at the same location where collected otherwise extra hire charges will be incurred.
  • Hire Extension: 24 hour notice must be given to Hedgehog Lane if you require an extension of time on hired goods. This is subject to Hedgehog Lane approval & extra fees may be incurred.
  • All breakages/missing items/damaged items must be paid for in full at replacement value. We do not accept substitutions.
  • The Hirer is responsible for the equipment hired in their care and must take reasonable care of it. The Hirer must not part with possession of the equipment or encumber it.
  • The Hirer must not: remove the equipment from the site or its position of installation; alter the equipment; repair or attempt to repair the equipment; or use the equipment for a purpose which is different from that for which it is designed.
  • Any candle wax marks/ crepe paper stains / paint marks / burn marks etc found will be charged for the cost of replacement.
  • Products are to be used for intended purposes only; misuse of product is subject to replacement cost.
  • The Hirer is not entitled to any refund on the price if items are returned unused or early.
  • Owner must have the equipment ready for collection on the last day of the hire period in accordance with the collection/delivery instructions.
  • Cleaning Fee will apply at R180.00 per hour if items not returned to our satisfaction.

Linen and Fabrics

 

 

Conditions of hire  - Linen and Fabrics

  • Wet tablecloths / chair covers / sashes / linen / napkins etc. MUST NOT be placed in plastic bags as they may be attacked by mildew/mould and will then be chargeable at the full replacement cost.
  • Tablecloths / chair covers / sashes / linen / napkins etc. which have been dragged on the floor or placed on ground will be charged for at full replacement cost.
  • Tablecloths / chair covers / sashes / linen / napkins etc. on which candle wax or grease marks or crepe paper stains or paint marks are found will be charged for the cost of dry cleaning the items.
  • Tablecloths / chair covers / sashes / linen / napkins etc must be returned dry and free from loose food and party decorations. EG Glitter ...ETC A dry cleaning fee WILL apply after linen is returned.
  • Products are to be used for intended purposes only; misuse of product is subject to replacement cost.
  • Stains caused from paints, ink (wet crepe paper) and coloured candle cannot be removed. Vomit, concrete dust will also permanently damage fabrics & will be chargeable at the full replacement cost.
  • Tablecloths / chair covers / sashes / linen / napkins etc must be available for collection at the delivery address & date specified for collection or return unless otherwise arranged. Extra charges will apply if not returned by due date.
  • The Hirer is not entitled to any refund of the hire price if you return the linen early or do not use the table cloths/chair covers/sashes/linen/napkins as intended.

Quoting Process

 

 

Hedgehog Lane will gladly meet with you/client for the first meeting to clarify your order and requirements; this may happen at a place of your convenience or at our office in Blairgowrie at no charge. Travel expenses will apply for follow-up meetings and will be billed on final invoice.

Please check that all your personal details / party venue / party date and party time on our quote are correct. Please advise in writing via email of any corrections or changes

Quotes are valid for 14 days from date of issue. After this period stock / availability has to be reconfirmed.

Acceptance of a quote can be done by either sending an e-mail stating that you want to proceed with your booking, alternatively on receipt of your/client proof of payment,

Strictly, no orders can be taken telephonically.

It will be taken by confirmation of order via payment that you as client agree to the terms and conditions as set out on this website.

Booking Process

 

 

If your order is confirmed in the week of the event (less than 7 days), 100% payment is required upfront.

Please note:  If your party is finalised on short notice, no guarantee can be given with respect to equipment, venue, catering or entertainer's availability.

Where order is placed more than 14 days before the event date a 50% payment is required is required to confirm your order, the balance to be paid the Monday before the event on finalisation of numbers of guests.

Final numbers for guests should be confirmed the Monday, (before 12 noon, please), the week of your event.

We reserve the right to not deliver, where full payment has not been made, or payment is made less than 3 days before the event date. Hedgehog Lane cannot guarantee orders where payment is made less than 3 days before the event date.

Hedgehog Lane will use their discretion and may supply substitute items where Hedgehog Lane has been prevented from finalising orders with their suppliers due to late payment.

Payment

 

 

No cash on delivery or cheques are accepted. We prefer payment to be made via EFT to our account. Cash deposits will attract a deposit fee

Payments MUST reflect in our account THREE days before the party date. Please plan accordingly

Ownership

 

 

All items hired remain the property of Hedgehog Lane.

Shortages and damaged goods

 

 

Shortages in returned hired items and damaged goods are the responsibility of the client and will be charged for in full.

If crafts or sparklers are used at your party, please remove our table cloths etc.

Please note: We will charge if paint or sparklers etc. damage our fabrics, at replacement value.

It will be the responsibility of the client to ensure that goods are well kept until collection/return, and any loss or damage will be charged for.

Exactness and availability

 

 

Hedgehog Lane makes no claims as to the exactness of the pictures on our website in regards to dimensions, colours and condition. Props often undergo maintenance and improvements once hired, variations can exist between the actual props and their photos

All props and linen etc are subject to availability.

Collection

 

 

 

Should you be collecting the props from our office it is your responsibility to ensure that they can fit into your vehicle and that all the items ordered are loaded into your vehicle.

For collection parties, Proof of residence, copy of ID as well as a deposit is required. Hired goods will not be released without this information being supplied in hardcopy.

Return of hired items

 

 

Goods not returned timeously will be charged for at an additional per day hire charge

Delivery and/or setup

 

 

If a party is outside our standard delivery area, a fee (AA rate of R2.93 per KM) will be charged for delivery and collection over and above that already indicated.

Hedgehog Lane strives to deliver final decor as discussed with client, but in some circumstances e.g. venue / supplier limitations etc., we may have to use our discretion to make changes to the décor to optimise the final look and feel of your party.

Party items ordered cannot be guaranteed - we are dependent on supplier's availability - we will try and replace a non-deliverable item with something similar, should this occur.

Hedgehog Lane only does the setup of your party items as set out in your statement. Please ensure that the party area is clean and ready for setup on arrival, otherwise it will result in us not completing our setup in time.

Hedgehog Lane does not clean up after the event, we only collect and remove items supplied/hired by us, as listed on the statement.

Should you require additional setup / cleaning up, it can be arranged prior to your event at R180 per hour or part thereof.

Security deposit refund process

 

 

Hired items. Once returned the hired items are checked, washed and returned to the warehouse. The logistics manager returns a confirmation of safe return slip to the admin office which then processes this and notifies the client that a refund is due.

Hired linens: Once returned the hired items are checked, washed and returned to the warehouse. The logistics manager delivers a confirmation of safe return slip to the admin office which then processes this and notifies the client that a refund is due.

The above process usually takes 5 working days. The admin office will process any refunds due on the 1st working day following the 5 working day period as above.

Please supply your banking details via an email for a refund of the security deposit. We cannot process a refund without this information.

© 2020 Hedgehog Lane. All Rights Reserved. Designed By JumpStart Web Design

Search

ActiveActivities Most Popular 2016 Award